Shipping Policy
Shipping Policy
At BioPharma Inc., we are committed to shipping your orders quickly and securely. Below is our detailed shipping policy:
Shipping Timeframes:
- Order Processing: All orders are processed within 1-2 business days.
- Delivery Time: Delivery generally takes between 7 to 12 business days, depending on demand. In case of high demand, delivery time may extend up to 12 days.
Shipping Costs:
Shipping costs vary based on the destination and the package weight. The exact shipping costs will be calculated and displayed at checkout.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the delivery status.
Delivery Delays and Issues:
If your order does not arrive within the expected timeframe, please contact us at support@online-biopharma.com. We will do our best to resolve the issue quickly.
Since our products are shipped from Canada, some countries may hold shipments at customs. Unfortunately, these delays are beyond our control.
Shipping Address:
Please ensure that the shipping address provided is complete and accurate. BioPharma Inc. is not responsible for undelivered packages due to incorrect or incomplete addresses.
International Orders:
We offer international shipping. However, customers are responsible for any customs duties, taxes, or other applicable fees in their country.
Returns and Refunds:
If you receive a damaged or incorrect product, please contact us immediately at support@online-biopharma.com with photos of the item. We will provide instructions for returning the product and offer a replacement or refund, depending on your preference.
If you have any questions or need further information, feel free to contact us at support@online-biopharma.com. We are here to help!